App support
How can we help?
Support information for Rackometry on iPhone and iPad
Before contacting support
Confirm the application is up to date and note the device model, iOS or iPadOS version, and the action that caused the issue. Do not include client-confidential rack or asset data unless specifically requested through an approved support channel.
Offline data
Rackometry is designed to store its working records locally. If you remove the application, local data may also be removed. Export important rack records before reinstalling or changing devices.
Import problems
Check that column headings match the Rackometry import template and that rack positions, heights and face values are valid. Keep a copy of the original file before making changes.
Report a problem
Email contact@kmbitsolutionsltd.co.uk with your device model, iOS or iPadOS version and a description of the issue.