Rackometry Business

Refund policy

Effective 30 September 2026

Rackometry Business website purchases are processed by Paddle as merchant of record. Refunds are handled in accordance with Paddle’s Buyer Terms and refund process. This policy does not reduce any mandatory rights available under applicable law.

14-day refund period

You may request a full refund within 14 days of any Rackometry Business purchase, renewal or capacity-pack charge. No additional usage condition or product-specific exception applies to a request made during this period.

How to request a refund

Use Paddle’s buyer support and refund service at paddle.net, or use the support link in your Paddle receipt or customer portal. You may also email contact@kmbitsolutionsltd.co.uk and we will direct the request through Paddle. Include the purchaser email and Paddle transaction or invoice reference. Do not send card details, rack records, asset lists or other client-confidential information.

Cancelling renewal

You may cancel an annual subscription at any time through Paddle’s customer portal. Cancellation takes effect at the end of the current paid period and prevents the next renewal charge. A cancellation is separate from a refund request.

Processing

Approved refunds are returned by Paddle to the original payment method. The time for the credit to appear depends on the payment provider. Requests outside the 14-day period remain subject to Paddle’s Buyer Terms and any mandatory rights that apply.